AAISP Ideas

Submit your ideas and suggestions relating to AAISPs products and services...
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4 votes Vote

Make quota available as text or JSON

The remaining Home:1 quota is helpfully available as a PNG: http://a.soulless.thn.aa.net.uk/info.cgi Please can you make the remaining quota also available as JSON or plain text?
Response from the site administrator
aaisp, 15.09.2016
See: http://aa.net.uk/support-chaos.html and also maybe (3rd party) https://github.com/JamesBelchamber/aaisp-tools

Update: the CHAOS API information is now: https://support.aa.net.uk/CHAOS
Nicholas Humfrey, 03.03.2015, 22:14
3 comments
3 votes Vote

Authorized dealers / managers to offer assistance to customers out-of-hours

Instead of hiring another staffer to work off peak and weekends, that a simple scheme is setup so that authorized dealers and managers can assist other customers whilst out of office hours. Customers can already refer a dealer in order for that...
Response from the site administrator
aaisp, 09.05.2013
There is a large 'community' of customers in our IRC channel who do tend to chip in and offer help where they can out of hours - this is unofficial, but there are often staff lurking too! http://aa.net.uk/kb-irc.html
So for out of hours support or advice then IRC would be the best bet.
Mio G, 03.12.2011, 16:35
5 comments
3 votes Vote

Easy access to Usage Summary page

95% of the time when I go to the admin site it's because I Want to check how much data allowance I've used and how much I've got left but the usage summary seems to be hard to find, requiring a click on a graph then finding the word Usage buried...
Response from the site administrator
aaisp, 03.05.2013
When you log in to clueless, you will see your lines listed, and one of the columns in the table is 'Rate' -the speed of the line - if you click that link you'll be taken to the usage page. We'll make it clearer though.
John Burton, 25.12.2012, 11:10
4 comments
3 votes Vote

Explain acronyms

On the Clueless monitoring interface there are loads of acronyms and abbreviations that could be marked up. http://www.whatwg.org/specs/web-apps/current-work/multipage/text-level-semantics.html#the-abbr-element For example * FTTC * LNS *...
Response from the site administrator
aaisp, 03.04.2014
http://wiki.aa.org.uk/Glossary has a list, we'll try to keep it updated and explain them too.
Kai Hendry, 14.05.2013, 09:41
0 comments
3 votes Vote

Allow the use of IPv6 address ranges outside of broadband connections

I'd like to be able to have the same IPv6 address from my address range usable on my laptop wherever I am, some form of authenticated Toredo / 6in4 style service would be awesome, don't mind if it uses my units :)
Greg Miell, 16.07.2013, 19:57
1 comment
3 votes Vote

Display upstream rate on clueless

On the quick line summary on https://clueless.aa.net.uk/main.cgi, the downstream rate is displayed. It would be helpful to also display the upstream rate here.
Response from the site administrator
aaisp, 21.04.2015
Where possible, this is shown on the line page.
sthen, 27.06.2014, 12:13
0 comments
2 votes Vote

Make it clearer in #a&a that "staff" should get you AA-staff, as people may not have come via your IRC-webpage.

Response from the site administrator
aaisp, 23.11.2010
The Topic in the IRC channel now mentions this fact. Thank you.
barakta, 23.11.2010, 13:45
0 comments
2 votes Vote

Clarify Line Bonding page

http://aaisp.net/kb-broadband-bonding.html Under 'IP routing' (near bottom of page), sentence reads: "Secondary routes also control the allowed source IPs for uplink even when the primary lines are active." Please could this be clarified?...
Response from the site administrator
aaisp, 30.11.2010
As the latter - uplink traffic from IPs is allowed where there are tickboxes.
The lines being up or down doesn't have an affect on this. If you have 2 lines, and an IP block is set for Primary on Line 1, and Secondary on line 2, then you can upload traffic on any line, but we will only send traffic to you on line 1. However, if line 1 goes down, then we'll send you the traffic on line 2 instead. I'll update the page to clarify. Thank you for the feedback.
Martin Johnson, 29.11.2010, 19:44
0 comments
2 votes Vote

fix clock

set the clock for uk time
Martin, 03.12.2010, 11:12
1 comment
2 votes Vote

Remove/hide the "log" entries in status posts

The readability of the status page entries is spoiled by the verbose "Log" sections. It would look cleaner if they were hidden behind a "verbose" link or something similar.
Response from the site administrator
aaisp, 02.03.2011
Done - they shouldn't have been shown anyway. Thank you.
_aD, 11.02.2011, 14:05
5 comments
2 votes Vote

See improved availability on server systems

AAISP seem to have a number of systems that are single points of failure. While they are quick to respond to outages it would be nice to see some resilience in the server estate to reduce the number of potential outages.
Response from the site administrator
aaisp, 21.04.2015
there are ongoing projects to improve resilience in all areas. Since this post was first made (2011) there would have been many changes in how services are provisioned.
Matt Willsher, 19.03.2011, 16:27
0 comments
2 votes Vote

see this page without a php warning at the top

Notice: Constant U_DOMAIN already defined in /var/www/useridea.com/rc/www/includes/classes/Ctrl/Main/Ctrl_Projects.php on line 108
Response from the site administrator
aaisp, 02.01.2013
This doesn't show for us, perhaps it's been fixed.
m, 31.03.2011, 11:57
0 comments
2 votes Vote

suggest: Notify line up/down: by Email (including invoices) has a time profile similar to sms.

suggest: Notify line up/down: by Email (including invoices) has a time profile similar to sms, this is due to the fact that most smart phones alert when an email is received.
Response from the site administrator
aaisp, 21.04.2015
This option is now there.
Ricky, 14.04.2011, 12:20
0 comments
2 votes Vote

vpn

ned, 11.08.2011, 03:13
5 comments
2 votes Vote

Order new phone numbers via an API

It would be great if we could interface to your systems via an API to retrieve a list of available numbers for a specific area code, then select and order one of those numbers, and set / update routing targets (VoIP and forwarding to other...
Response from the site administrator
aaisp, 18.11.2016
See: https://support.aa.net.uk/CHAOS
Andy Hunt, 11.10.2011, 11:14
2 comments
2 votes Vote

know the identities of the multiple SIP registrations shown on my control page

My control page shows the number of SIP registrations for each of my VoIP phone lines. Sometimes as many as 8 are registered. I would like to be able to identify who they are, and are they all mine!
David Reddington, 25.11.2011, 04:53
1 comment
2 votes Vote

Temporarily suspend ADSL service

Hi, I have two ADSL lines in two different properties across the UK - therefore is classed as two different 'sites' by A&A. I am only using one at a time and these are usually for months at a time rather than weeks; at the moment, I am...
Terry, 05.01.2012, 13:59
6 comments
2 votes Vote

Have additional TTLs available in clueless's DNS editor

When using the DNS editor on clueless, the drop-down box for TTL has "1 second", "1 minute", "1 hour", "1 day". This is rather coarse-grained -- "1 second" and "1 minute" (and "1 minute" and "1 hour") are nearly two orders of magnitude apart....
Martin Radford, 05.01.2012, 19:22
6 comments
2 votes Vote

see status updates via a facebook page

this is in parallel with the rss feed
Response from the site administrator
aaisp, 02.10.2012
After removing/adding the twitter Facebook 'app' this is working again!
Nick Upson, 02.10.2012, 10:37
3 comments
2 votes Vote

have a special deal for BE customers with static IP address(es) running away from Sky

Currently BE customers with multiple static IP addresses are being left high and dry by Sky after the takeover. BE customers with a single static IP address are waiting to see what Sky come up with. And Sky have still to get back to us about...
Andrew Benham, 18.09.2013, 18:19
2 comments
2 votes Vote

accounts subdomain URL fix

https://accounts.aa.net.uk/ (one of several URLs I like to remember) currently returns forbidden, could you make it redirect or an alias of https://accounts.aa.net.uk/aal/login.cgi instead. Also it'd probably help to link to the accounts site...
Response from the site administrator
aaisp, 01.05.2013
Done :-)
William Turrell, 12.03.2013, 15:26
0 comments
2 votes Vote

A service like DYNdns but firebrick and AAISP service based.

For those of us who for what ever reason can't get AAISP or who want static services over dynamic connections. Having a fixed IP routed to a good router via i good service provider. Perfect!
Response from the site administrator
aaisp, 17.05.2013
We can offer a L2TP connection - it's 'unofficial' at the moment, but email in to support for more info.
James Cairns, 17.05.2013, 10:51
0 comments
2 votes Vote

test

test
Response from the site administrator
aaisp, 17.05.2013
admin reply
andrew, 17.05.2013, 14:03
5 comments
2 votes Vote

see the pricing options on TT working too.

The pricing options/suggestions page shows the various prices for different usage on the different line types. They all seem to work except for the TT lines. Nothing changes when I input any new numbers....?? :(
Response from the site administrator
aaisp, 21.04.2015
This is working, I think it was fixed at the time, sorry for a delay in updating this Idea!
Nigel, 28.06.2013, 19:39
0 comments
2 votes Vote

Ability to change passwords

It would be good if customers could change/generate their own passwords for the accounts web site without contacting support and then having the password relayed over an insecure medium.
Response from the site administrator
aaisp, 26.06.2014
This is now possible. The lost password system of the billing system has been revised and updated.
xand, 28.03.2014, 14:06
0 comments
2 votes Vote

Have an email hyperlink on http://www.aaisp.net/broadband-support.html rather than making us copy 'n' paste said address.

On http://www.aaisp.net/broadband-support.html you list all the contact methods. Great! Some of them are even links that fire up the service. But why is the email address not a mailto: link?
Response from the site administrator
aaisp, 21.04.2015
This has been updated, thanks!
Gordon Ross, 05.11.2014, 21:27
0 comments
2 votes Vote

Remove the highlight for peak hours on packages that don't have peak hours

I have a home::1 package and clueless is still highlighting weekday 9AM to 6PM on the usage tables in red. This is confusing as home::1 has "No units or time periods - usage is any time of day or night.". Can the highlighting either be removed...
Response from the site administrator
aaisp, 15.06.2015
Good point, but it has been suggested in the past that keeping the peak hours can be useful when considering changing tariffs. However, i'll add a note to the page about peak to being relevant to all tariffs. Thanks for the idea though.
Deanna, 14.06.2015, 10:37
3 comments
1 vote Vote

Have the status pages be able to be ordered by different things

The current ordering seems to be a little difficult to decypher! For instance, today the top item was closed at 11am, and the second was closed on the 26th October, with more recent things below it, so I don't understand the rules that determine...
Response from the site administrator
aaisp, 25.11.2010
We are currently (ie now!), creating a new front page for the status page - this will make things much clearer and simpler. eg splitting the front page posts in to categories rather than a whole list.

Status pages have now been updated.
Alex Hulse, 17.11.2010, 11:53
0 comments
1 vote Vote

Stop clueless line links opening in new windows

The line links in clueless such as Log and Usage open in new windows. If I wanted a link to open in a new window I'd do it myself.
_aD, 11.06.2011, 20:41
2 comments
1 vote Vote

SSL certificate for clueless.aaisp.net.uk is invalid and causes browser warnings.

As it says on the tin.
Response from the site administrator
aaisp, 11.01.2013
Clueless (the control/ordering system) now has a non-cacert certificate.
Tom, 09.02.2011, 22:03
1 comment

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