AAISP Ideas

Submit your ideas and suggestions relating to AAISPs products and services...
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10 votes Vote

Expose the congestion and link report pages more

I have had to bookmark the congestion and link report pages as I could never find links to them from the main site. It would be worth including them (more?) prominently on the Tech Support and Knowledge Base pages, unless you prefer to keep them...
Response from the site administrator
aaisp, 21.04.2015
We have this on our support site now: https://support.aa.net.uk/Monitoring_Pages
_aD, 08.03.2011, 21:20
1 comment
10 votes Vote

Require https to logon to clueless

Ever since I can remember, it's possible to logon to clueless via http or https. From a security point of view, logging on via http is inadvisable. Can you either: (a) have http://clueless.aa.net.uk redirect to the https version, so logon...
Response from the site administrator
aaisp, 21.04.2015
This was implemented a while back - (sorry for delay in replying here)
Martin Radford, 08.05.2013, 14:56
0 comments
9 votes Vote

Control Pages - Line test - Further Options

On the control pages, there is an option to run a "Line Test" However, when it is clicked, the following THREE tests appear in the log xDSL IP Test:Requested xDSL Copper Test:Requested xDSL Status Check:Requested Would it be possible...
Steven_W, 15.10.2010, 10:21
1 comment
8 votes Vote

Provider reduced cost, reduced functionality Be lines

While Be lines have many benefits, the minimum monthly cost puts people off; I don't know the details of the wholesale products, but would it be possible for AAISP to offer Be lines at a lower price, trading off features like: * Annex M. *...
Response from the site administrator
aaisp, 21.04.2015
Since this idea, we've introduced the Home::1 tariff, which we think offers good value...
Simon Farnsworth, 15.12.2010, 10:26
0 comments
7 votes Vote

Have a test SMS button on clueless

Often it comes up on IRC that SMS notification doesn't happen in some instance that you'd expect it to, so the question becomes 'is it working at all, and have I configured it right'. The ability to send a test SMS notification when this happened...
Response from the site administrator
aaisp, 21.04.2015
We have re-written the notifications, it's more reliable, and logs more. It will back-off sending messages in the event of potentially a flood going out (ie, in the case of a flapping line). This should be OK now.
Tony Hoyle, 07.10.2013, 13:16
0 comments
7 votes Vote

allow muliple IP addresses/ranges in the IP lockdown box in the outgoing VOIP settings

Response from the site administrator
aaisp, 21.04.2015
This was added a while back - sorry for delay in replying here.
John Hirst, 10.06.2011, 13:31
0 comments
7 votes Vote

The original voip number edit page showed a 'registered' flag, the new pages don't. can we have it back please ?

Response from the site administrator
aaisp, 25.09.2012
For clients on the 'C' server, this is shown, along with the IP and user Agent name.
Mike, 25.12.2010, 10:29
0 comments
7 votes Vote

Have all services work with ipv6

Some of the features don't' yet work with ipv6, for example the DNS resolver check appears to be ipv4 only, as the countries number 1 ISP for ipv6 do you you think you should fully support it?
Response from the site administrator
aaisp, 03.04.2014
The DNS resolver checker is IP4 only as we don't have enough time to check each customers IPv6 block as there are millions of addresses... Sorry.
David, 25.09.2013, 14:55
0 comments
6 votes Vote

incoming folder for "donated" tcpdumps of known-goodPPPoE exchanges

so people can "donate" known-good tcpdumps of cheap plastic router PPPoE exchanges to aid troubleshooting/design for uber-geeks and ISP gurus. So many el-cheapo routers with different firmwares out there makes it a nightmare to get to the bottom...
Response from the site administrator
aaisp, 20.10.2010
Could the wiki be used for this? http://wiki.aaisp.net.uk
Gord , 18.10.2010, 16:29
0 comments
6 votes Vote

Add notes to boadband lines

Would be helpful to note relevant items like replacement routers, extension re-wiring etc.
Adam Piggott, 26.11.2010, 09:55
4 comments
6 votes Vote

IPv6 enable www.s-s-l.co.uk

Can't order anything as I can't get to www.s-s-l.co.uk/orderpage.cgi using IPv6
Iain, 18.01.2011, 19:48
1 comment
6 votes Vote

Make "Contact Us" email links mailto: links

The email links on the "Contact Us" page should be mailto: links in my opinion. Having a web form is also a good idea but should be on a separate link (maybe the department heading?)
Response from the site administrator
aaisp, 09.05.2013
The contact page has been updated.
_aD, 01.11.2011, 16:27
0 comments
6 votes Vote

use a FB that does not cost £400 as CPE for FTTC. I know you can do better than a D-Link 320B / Technicolor. Does a home user need VRRP and .1Q?

Response from the site administrator
aaisp, 21.04.2015
(Sorry for delay in replying!) Customers are free to use their own router - we're currently looking in to ZyXELs as a replacement to the Technicolor.
Matthew Corcoran, 12.07.2013, 22:35
0 comments
5 votes Vote

Phone number porting to voip

Response from the site administrator
aaisp, 27.07.2016
Done!
Stuart, 03.04.2012, 23:33
2 comments
5 votes Vote

Update some articles on main website that are out of-date. For example http://aaisp.net.uk/kb-broadband-resilience.html

Articles that are written about 'forthcoming' developments, that were in the future at the time of writing, could do with being rewritten to let us know where things are now.
Response from the site administrator
aaisp, 21.04.2015
We are working on moving the KB articles on to a separate 'Support' site, which also makes it easier for staff to update. https://support.aa.net.uk
Cecil Ward, 14.11.2012, 04:36
0 comments
5 votes Vote

Be able to search AAISP Ideas

I don't want to duplicate previous requests.
Response from the site administrator
aaisp, 21.04.2015
If you type something in on the 'I would like to...' box on the front page, then that does a search, of sorts.
Richard Bowers, 23.10.2014, 19:43
0 comments
4 votes Vote

Toggle night shading on graphs

I find that having night shading on my graphs (I'm a reseller so have a few screenfuls of graphs) is information over-kill. I do think it will be helpful in the future but it would be nice to disable it unless it's needed.
Response from the site administrator
aaisp, 15.10.2010
We've added a tickbox next to the Graph Opts boxes which will enable/disable the daylight hours overlay.
This is on a per-login basis, so when you log in to Clueless all graphs will use these settings.
_aD, 15.10.2010, 09:23
3 comments
4 votes Vote

Easier DNS management

If you manage a small network, it's not too bad. But it can start to get confusing real fast when the network starts to grow. You could run your own DNS server, but I rather rely on more reliable ones, AAISPs'. Possible Solution: Something a...
Response from the site administrator
aaisp, 15.10.2010
The control pages will be re-vamped over time - eg we've recently updated the pages for controlling VoIP numbers. Other pages will follow over time.
We've added a drop-down of other domains on your account to the edit domain page, as well as some simple ordering of the DNS record table.
grodders, 15.10.2010, 10:30
0 comments
4 votes Vote

Run a premium service for people requiring "real" SSL certs

People keep moaning about A&A using CACert in some places. Although this is fine for most of us, some moaning ninnies seem to think using verisign or whatever is better. So, to cut the crap, people wanting "real" certs, pay a little extra to...
Response from the site administrator
aaisp, 11.01.2013
Clueless (the control/ordering system) now has a non-cacert certificate.
miomio, 01.09.2011, 10:27
0 comments
4 votes Vote

Make quota available as text or JSON

The remaining Home:1 quota is helpfully available as a PNG: http://a.soulless.thn.aa.net.uk/info.cgi Please can you make the remaining quota also available as JSON or plain text?
Response from the site administrator
aaisp, 15.09.2016
See: http://aa.net.uk/support-chaos.html and also maybe (3rd party) https://github.com/JamesBelchamber/aaisp-tools

Update: the CHAOS API information is now: https://support.aa.net.uk/CHAOS
Nicholas Humfrey, 03.03.2015, 21:14
3 comments
3 votes Vote

Authorized dealers / managers to offer assistance to customers out-of-hours

Instead of hiring another staffer to work off peak and weekends, that a simple scheme is setup so that authorized dealers and managers can assist other customers whilst out of office hours. Customers can already refer a dealer in order for that...
Response from the site administrator
aaisp, 09.05.2013
There is a large 'community' of customers in our IRC channel who do tend to chip in and offer help where they can out of hours - this is unofficial, but there are often staff lurking too! http://aa.net.uk/kb-irc.html
So for out of hours support or advice then IRC would be the best bet.
Mio G, 03.12.2011, 15:35
5 comments
3 votes Vote

Easy access to Usage Summary page

95% of the time when I go to the admin site it's because I Want to check how much data allowance I've used and how much I've got left but the usage summary seems to be hard to find, requiring a click on a graph then finding the word Usage buried...
Response from the site administrator
aaisp, 03.05.2013
When you log in to clueless, you will see your lines listed, and one of the columns in the table is 'Rate' -the speed of the line - if you click that link you'll be taken to the usage page. We'll make it clearer though.
John Burton, 25.12.2012, 10:10
4 comments
3 votes Vote

Explain acronyms

On the Clueless monitoring interface there are loads of acronyms and abbreviations that could be marked up. http://www.whatwg.org/specs/web-apps/current-work/multipage/text-level-semantics.html#the-abbr-element For example * FTTC * LNS *...
Response from the site administrator
aaisp, 03.04.2014
http://wiki.aa.org.uk/Glossary has a list, we'll try to keep it updated and explain them too.
Kai Hendry, 14.05.2013, 08:41
0 comments
3 votes Vote

Allow the use of IPv6 address ranges outside of broadband connections

I'd like to be able to have the same IPv6 address from my address range usable on my laptop wherever I am, some form of authenticated Toredo / 6in4 style service would be awesome, don't mind if it uses my units :)
Greg Miell, 16.07.2013, 18:57
1 comment
3 votes Vote

Display upstream rate on clueless

On the quick line summary on https://clueless.aa.net.uk/main.cgi, the downstream rate is displayed. It would be helpful to also display the upstream rate here.
Response from the site administrator
aaisp, 21.04.2015
Where possible, this is shown on the line page.
sthen, 27.06.2014, 11:13
0 comments
2 votes Vote

Make it clearer in #a&a that "staff" should get you AA-staff, as people may not have come via your IRC-webpage.

Response from the site administrator
aaisp, 23.11.2010
The Topic in the IRC channel now mentions this fact. Thank you.
barakta, 23.11.2010, 12:45
0 comments
2 votes Vote

Clarify Line Bonding page

http://aaisp.net/kb-broadband-bonding.html Under 'IP routing' (near bottom of page), sentence reads: "Secondary routes also control the allowed source IPs for uplink even when the primary lines are active." Please could this be clarified?...
Response from the site administrator
aaisp, 30.11.2010
As the latter - uplink traffic from IPs is allowed where there are tickboxes.
The lines being up or down doesn't have an affect on this. If you have 2 lines, and an IP block is set for Primary on Line 1, and Secondary on line 2, then you can upload traffic on any line, but we will only send traffic to you on line 1. However, if line 1 goes down, then we'll send you the traffic on line 2 instead. I'll update the page to clarify. Thank you for the feedback.
Martin Johnson, 29.11.2010, 18:44
0 comments
2 votes Vote

fix clock

set the clock for uk time
Martin, 03.12.2010, 10:12
1 comment
2 votes Vote

Remove/hide the "log" entries in status posts

The readability of the status page entries is spoiled by the verbose "Log" sections. It would look cleaner if they were hidden behind a "verbose" link or something similar.
Response from the site administrator
aaisp, 02.03.2011
Done - they shouldn't have been shown anyway. Thank you.
_aD, 11.02.2011, 13:05
5 comments
2 votes Vote

See improved availability on server systems

AAISP seem to have a number of systems that are single points of failure. While they are quick to respond to outages it would be nice to see some resilience in the server estate to reduce the number of potential outages.
Response from the site administrator
aaisp, 21.04.2015
there are ongoing projects to improve resilience in all areas. Since this post was first made (2011) there would have been many changes in how services are provisioned.
Matt Willsher, 19.03.2011, 15:27
0 comments

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