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1 vote Vote

Direct Debit notification downloDad from accounts site

Currently on accounts.aa.net.uk you can download sales invoices as PDFs, but not the Direct Debit notification. This would seem helpful as very occasionally the emails go missing.
William, 03.07.2016, 10:53
1 vote Vote

Units purchased valid per billing account not per site, usage tracked per line.

account ->site->lines
WFM, 14.09.2016, 14:42
1 vote Vote

voip also-ring,

I've been trying the also-ring to drop calls to the mobile when no answered at home. This shows on the phone with the originators CLI, exactly as if they had rung the mobile directly. It would be nice if there was a way to determine that the call...
Response from the site administrator
aaisp, 14.11.2016
Changing the CLI would be possible, but it would mean that the contact name wouldn't be shown from your address book, would that be a problem?
Rob, 12.11.2016, 12:18
1 vote Vote

Add more than one authenticator for 2FA

I have more than one phone (no I'm not a drug dealer or a terrorist) and whenever possible I register the 2FA seed in an authenticator app on each phone. Some sites make this easy, for example Amazon allows you to register multiple authenticators...
Thomas Bennett, 06.03.2017, 10:57
1 vote Vote

Add an extra password for use when talking to aa staff and placing orders by email / irc / chat etc

An extra, relatively weak password, so it's possibly easy for the user to quote, rather than a replacement for the strong ones. Needs to be with a Boolean flag to enable /disable, or just ignore zero-length passwords, to tell aa staff whether or...
CecilWard, 11.07.2017, 13:05
1 comment
0 votes Vote

Clueless: add task without adding pin

I might just want to add a note, not mark something on the graph. Also, adding pins to the graph only works from certain pages. Could you just have an "Add a note" link at the top of the task list?
William Turrell, 02.07.2015, 05:19
0 votes Vote

Web hosting service for customers with (at least) php and MySql

Sure, you can host a basic website, but I'd like to use Wordpress or Joomla as I can't be arsed fannying around with my HTML just to update my info.
Response from the site administrator
aaisp, 30.07.2015
Interested to hear what others have to say. We know our web hosting is basic, that is in purpose as it gives us the benefit of being extremely low maintenance, secure, and cheap for customers.
Will, 30.07.2015, 00:10
0 votes Vote

discount email, domain name etc. if you're on broadband

Offer a deal on hosting for Home::1 customers.
Lee, 09.06.2016, 19:05
0 votes Vote

Automatic packet capture before Blacklisting

I had a line which had frequent but short-lived Blacklistings. As a result of the behaviour it hasn't been possible to get a packet capture to see just what's going on with the line; it may not be an "attack" and could be a wayward service. If...
_aD, 29.08.2016, 14:23
0 votes Vote

https for www-server.co.uk with automatically-generated letsencrypt certificates

I would like AAISP to follow in the footsteps of Mythic-Beasts, and support HTTPS on the www-server.co.uk machine. This can simply autogenerate certificates via LetsEncrypt and rely upon TLS-SNI to use a single IP address to host all the sites....
Simon Iremonger, 06.02.2017, 10:35
0 votes Vote

improve the "New device/IP used with [Voip number]" emails

Possible improvement to the "New device/IP used with [phone number]" emails: at the moment, they just list an IP address. When my mobile phone is registered for VoIP, it gets several IP addresses daily from my mobile provider, and/or from wifi...
Andrew Martin, 16.02.2017, 13:59
0 votes Vote

IRC that works. My experience of support has been hit more than miss. The live chat doesn't seem to work.

Improve support
guy, 28.04.2017, 11:35
0 votes Vote

DSLstats and MyDSLWebStats as a diagnostics tool

AAISP could use DSLstats and MyDSLWebStats to view the DSL stats history of a customers router. This could compliment the information provided by the CQM graphs. It could also detect oddities not visible on the CQM graphs. For example - Fault on...
CrazyTeeka, 05.05.2017, 13:27
0 votes Vote

Make the link in the management portal that says "PEW" go there instead of the blip graph (there's a bip graph link further down)

Make the link in the management portal that says "PEWs" go there instead of to the blip graph (there's a blip graph link further down)
Nicholas, 14.06.2017, 10:19
0 votes Vote

Add DNSCurve support to AA DNS

DNSCurve is fairly simple to implement, so it should not be too hard to add support for this for both customer domains and the DNS servers AA customers query generally. https://en.wikipedia.org/wiki/DNSCurve
Hypatia, 11.07.2017, 06:37
305 votes Vote

Reinstate per-IP traffic monitoring

Please reinstate per-ip traffic monitoring. This is really useful if you suddenly get a traffic spike to find out what machine is causing the problem.
Response from the site administrator
aaisp, 15.10.2010
The per-IP usage was removed when we changed our core routers. This feature is in the list to be implemented, and is a feature that is missed by customers and support staff alike :-)
Tony Hoyle, 15.10.2010, 14:14
184 votes Vote

Telephone Number to Name Directory hosted @ AAISP

which then displayed the caller’s name instead of their telephone number when forwarded on by either SIP or Also Ring numbers.
Response from the site administrator
aaisp, 25.09.2012
Our system does allow you to add a Name field per number, which is then used when calling other SIP phones. If this is not what yo're after, then please do email in to us.
We're not keen on a 'directory' though, sorry.
Mark Rowe, 30.10.2010, 16:36
1 comment
181 votes Vote


I want a pony.
Tony Hoyle, but talked into it by BUTT, 15.10.2010, 14:16
176 votes Vote

SOAP or XML Interface for Usage Data

It would be useful to have access to an accounts usage data either via SOAP or XML. Doing this would allow 3rd party applications to be created to present this data to the user via a desktop widget or sys-tray application, or, for the more...
Response from the site administrator
aaisp, 30.01.2017
Please see: https://support.aa.net.uk/CHAOS - usage is available via the 'CHAOS' API.
Simon, 17.11.2010, 11:41
156 votes Vote

run the evening rate on bank holidays

Class bank holiday usage the same as evening / weekends
Response from the site administrator
aaisp, 24.09.2012
completed, see: http://aa.net.uk/news-2012-09-bh.html
Lee, 15.10.2010, 18:32
86 votes Vote

Mirror popular Linux repositories

In a similar vein to running a WSUS server, running mirrors of popular Linux distros (e.g. Ubuntu, Fedora) would cut down incoming traffic.
Response from the site administrator
aaisp, 29.10.2010
We have a project under way to move our main web server on to new hardware (multi front-end servers using shared storage) in a different datacentre - once this work has been done we'll look in to whether being a mirror is feasible.
J Fernyhough, 15.10.2010, 14:16
49 votes Vote

Partner/reseller programme

I would love to be able to resell your Mobile Voip Sim service. If this becomes an option please let me know
Response from the site administrator
aaisp, 21.04.2015
Sorry for delay, we do have a dealer scheme, do contact us. The only issue with things like SIMs, is that there is little room for revenue sharing. Still, do contact us though.
Matthew Brown, 23.12.2010, 10:42
1 comment
44 votes Vote

Extending Clueless to be monitored and used by automated logic

It'd be excellent if the features of clueless had a (preferably RESTful) API. I'd like to be able to write code to monitor my line activity and do stuff like automatically switch to a 3dB profile when my transfer rate spikes, then drop back to...
Response from the site administrator
aaisp, 21.04.2015
See: http://aa.net.uk/support-chaos.html And please do email in with features you would like to be added. I'll don't think your specific request is in the API yet, but do contact us about it. (I'll close this idea for now though)
dave.io, 15.10.2010, 10:34
39 votes Vote

Follow up incidents with BT responses

Quite a lot of incidents on the support site say "we are chasing BT for an explanation", but I rarely notice that an explanation is added. I'm not sure whether this is because BT don't given an explanation, or whether they do, but it doesn't...
Response from the site administrator
aaisp, 20.10.2010
We do ask BT for updates, and often they are unable to provide any information. We will be review this with BT though.
rmc47, 15.10.2010, 10:38
39 votes Vote

make outgoing voip calls through your service without having any numbers from you.

i have incoming voip numbers routed successfully to my pbx. However finding good quality outgoing termination is difficult. your company look as though they could provide this but the service is not listed. My original interest is in your ISp...
Response from the site administrator
aaisp, 10.12.2010
You can use us for outgoing and use a different company for your incoming. You will need to purchase a number from us though - as our system requires a number. however, you don't need to publish that number or use it for incoming... A number just costs £1/month, so you'll just pay that and can make your calls. We can set the caller id at our end to match your real number if you like (there is an extra setup cost for that though).
I hope this helps.
Stanley, 10.12.2010, 14:12
38 votes Vote

Share expertise and experiences from userbase and help document AAISP-land

AAISP's site could do with being expanded with more extensive documentation and more in the knowledgebase, more help, defining terms and more extensive howtos. Get your faithful users to help by pitching in. AAISP's customers are a savvy lot....
Response from the site administrator
aaisp, 15.10.2010
We have a wiki at http://wiki.aaisp.org.uk/ -we welcome customers to add content, AAISP staff will add content too, and will try to keep it well organised. If we feel it's useful and working well then we'll officially launch it.
Cecil Ward, 15.10.2010, 10:25
35 votes Vote

Change log for updates to control page features

It would be nice to know about the changes to the control pages - new/updated features and the like. Possible Solution: Supply an RSS feed and/or page on clueless which would list any changes to clueless that would be relevant to customers....
Response from the site administrator
aaisp, 25.10.2010
This would be useful - we'll look at doing to show changes.
_aD, 15.10.2010, 10:36
34 votes Vote

Reduce peak time prices

The prices for peak time useage of ADSL, look steep - £3.50 (approx) per gig? Ouch!... Though, I do think you should charge more at peak times this is a little excessive - I think I'll be making far more use of my 3 network 3g dongle at these...
Response from the site administrator
aaisp, 28.11.2012
We have a new tariff - Home::1 http://aa.net.uk/broadband-home1.html - which doesn't have units or peak times - it's an amount of gigabytes per month...
Tony, 19.02.2011, 08:13
33 votes Vote

offer WLR3

Please offer bundled telecoms/DSL packages using BT's WLR3 so that I can avoid having to deal with BT Retail. If you can bundle in competitive VoIP services as well, even better!
Response from the site administrator
aaisp, 20.10.2010
This is already in progress, it's taking time, but it is getting there. We have some final things to do on the ordering side and the billing. At the moment customers can order pstn lines from us, but we're unable to allow outgoing calls. -contact sales for more information.
ElNumbre, 16.10.2010, 11:20
32 votes Vote

Provide an option for 10Mbps upstream on FTTC without having to buy premium

IDnet charges £1.20 per month additional for 10Mbps upstream, could you provide a similar option for those of us who want the extra throughput but don't care about prioritisation?
Doug Manton, 22.03.2011, 21:29

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