3 votes Vote

Authorized dealers / managers to offer assistance to customers out-of-hours

Instead of hiring another staffer to work off peak and weekends, that a simple scheme is setup so that authorized dealers and managers can assist other customers whilst out of office hours.

Customers can already refer a dealer in order for that dealer to have some options to monitor and take action on their lines on their behalf, but maybe a simpler method to allow persons vetted by A&A to carry out basic assistance to some customers that may not be so savvy in clueless. Obviously all persons who donate such time would be expected to do so voluntarily promoting a helpful and healthy community.

Mio G , 03.12.2011, 15:35
Response from the site administrator
aaisp, 09.05.2013
There is a large 'community' of customers in our IRC channel who do tend to chip in and offer help where they can out of hours - this is unofficial, but there are often staff lurking too! http://aa.net.uk/kb-irc.html
So for out of hours support or advice then IRC would be the best bet.
Idea status: completed

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