223place
3 votes Vote

maintain CC list on support tickets

If I'm creating a support ticket relating to a customer's line I'll usually CC them on the initial mail. It would be nice if thankless could keep the CC list so that they're copied in on replies without having to forward them.

Stuart Henderson , 30.07.2014, 09:59
Response from the site administrator
aaisp, 21.04.2015
Yes, this is a bit of a pain, for staff too! We are looking in to updating the current ticketing platform, so we hope to achieve this later this year (2015)
Idea status: in process

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