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Resell Openreach Level 4 SLA

There are various SLA's offered by Ovenreach which cover PTSN line faults. The highest SLA (Level 4) targets a 6 hour resolution time.

Then, there is a separate ‘Enhanced Care’ product which covers broadband faults. It is what A&A, Zen, Plusnet etc all also resell. It aims for someone to initially respond in three hours and solve a broadband fault within 20 hours (not guaranteed). I am told that there is some uncertainty here; that could be a BT Wholesale-provided service not an Openreach one.

Would AA consider allowing customers to buy the level OR Level 4 SLA ?

Cecil Ward , 24.08.2019, 12:12
Idea status: under consideration

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