Have an "on call" AA staff tech available on telephone for when BT are onsite before 9, or after 5

This could be a "only for today/this morning/this evening" number that is only provided to someone that has a site visit booked, and to prevent "abuse" changed on a daily/twice daily basis using the huge range of numbers that AA have available.

Arne Lovius , 08.05.2014, 17:56

Response from the site administrator

aaisp, 21.04.2015

Since April 2015, support hours are now 8-6, which matches most Openreach engineer slots. Do call/irc and we'll be there!

Idea status: completed

Comments

Arne Lovius, 08.05.2014, 18:03

This is only for BT (or other 3rd party) issues, it is not for general support.

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Have an "on call" AA staff tech available on telephone for when BT are onsite before 9, or after 5

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